Privacy Policy
Last updated: June 2025
At Monmoto.com, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and the choices you have. By using our website, you agree to the practices described below.
1. Information We Collect
- Account details: name, email address, phone number, and delivery address.
- Order information: items purchased, order history, and payment method (e.g. bKash, Nagad, card, or cash on delivery).
- Technical data: IP address, browser type, and device information collected automatically via cookies.
- Communications: messages you send us via WhatsApp, email, or contact forms.
2. How We Use Your Information
- To process, confirm, and deliver your orders.
- To communicate order updates, delivery status, and respond to support requests.
- To personalize your shopping experience and recommend relevant products.
- To send marketing updates and offers, only if you have subscribed to our newsletter — you can unsubscribe anytime.
- To improve our website, prevent fraud, and maintain account security.
3. Sharing Your Information
- We never sell your personal data to third parties.
- Delivery partners receive only the information needed to complete your shipment (name, phone, address).
- Payment processors (bKash, Nagad, card gateways) receive payment details directly to process transactions securely.
- We may disclose information if required by law or to protect our legal rights.
4. Cookies
- We use cookies to keep you logged in, remember your cart, and understand how visitors use our site.
- You can manage or disable cookies from your browser settings, though some features may not work correctly without them.
- See our full Cookie Policy for details on the types of cookies we use.
5. Data Security
- Your data is protected using SSL encryption during transmission.
- Account passwords are securely hashed and never stored in plain text.
- Access to customer data within our team is limited to what is necessary to fulfil your orders.
6. Your Rights
- You can access, update, or correct your account information anytime from your profile.
- You can request deletion of your account and personal data by contacting our support team.
- You can opt out of marketing emails and newsletters at any time.
7. Contact Us
- WhatsApp: 01320401212
- Email: [email protected]
- Available Saturday to Thursday, 9 AM – 6 PM.
Have questions about your data? [email protected]