Frequently Asked Questions
Can't find what you're looking for? Browse the answers below or contact our support team.
How do I place an order on Monmoto?
Simply browse our products, add items to your cart, and proceed to checkout. You can pay via bKash, Nagad, or cash on delivery.
What payment methods do you accept?
We accept bKash, Nagad, Rocket, credit and debit cards, and cash on delivery across Bangladesh.
How long does delivery take?
Delivery within Dhaka takes 1 to 2 business days. Outside Dhaka takes 3 to 5 business days depending on your location.
How do I track my order?
You can track your order by visiting the Order Tracking page on our website and entering your order ID.
What is your return policy?
We accept returns within 7 days of delivery for eligible products. Please visit our Return Policy page for full details.
How do I contact customer support?
You can reach us on WhatsApp at 01320401212 or email us at [email protected]. We are available Saturday to Thursday 9AM to 6PM.
Is cash on delivery available everywhere in Bangladesh?
Yes, we offer cash on delivery across all districts in Bangladesh.
Can I cancel my order after placing it?
Yes, you can cancel your order before it is shipped by contacting our support team on WhatsApp immediately after placing the order.
Still have questions?
Our support team is happy to help. Reach us on WhatsApp at 01320401212 or email [email protected]. Available Saturday to Thursday, 9 AM – 6 PM.